Hotel Prack Riscone/Reischach: useful information for your vacation

Useful information

Before you book your hotel at Riscone/Reischach, surely you have many questions. Here you can find all the important information in alphabetical order. If you have further questions, do not hesitate to contact us by telephone or mail.  

Arrival & Departure
On arrival day the rooms are available at 2 p.m. If you arrive earlier, you can deposit your luggage in a dedicated room.
On departure day we ask you to check out at the latest at 10 a.m. If you want to leave before breakfast time, we could arrange a packed lunch or a thermos breakfast.

Bathrobe & Bath slippers
You forgot your bathrobe at home? No sweat. With pleasure you can rent one (charge of 10.00 € per person), bath slippers for sale: 2.00 € per pair.

Bike rent
Do you want to cycle? With pleasure we organise bikes for you. Please inform us already at booking. We will reserve your bikes in one of our partner hotels. NEW: Try out our new E-Bike rental service.

Children discounts
Please notice that our children discounts are only valid, for the 3rd, 4th and 5th bed in parents’ room.
Children until 2.99 years: free
Children from 3 until 5.99 years get 50% discount.
Children from 6 until 12.99 years get 30% discount.
Adolescents from 13 years get 10% discount.
Every 3rd to 5th person gets 10% discount.

In summer as well as in winter we offer nice family packages. For more click here.

Cron4 – indoor pool and sauna world
Our guests from 4 years pay only 4.00 € per day for admission to the indoor swimming pool in Riscone/Reischach or the outdoor swimming pool in Brunico/Bruneck (in summer) and only 21.00 € per day for admission to the sauna world.

Deposit
In the booking confirmation, which you will receive by e-mail, you will find the request for the deposit which comes to 30% of the total amount. In high season, with a short stay of less than three nights, the deposit comes to 50% of the total amount. The deposit can be paid by bank remittance or credit card.

Dogs
Dogs are always welcome! If you want to bring your dog with you, please inform us already at booking. For your hound we calculate 10,00 € per day. Dogs are not allowed into the wellness area and into the dining rooms; we thank you for your understanding.

Food intolerance & Allergies
Celiac disease? Diabetes? Lactose intolerance? No problem for our Chef Oswald. If you have a food intolerance or an allergy, please let us know in good time, so that we can buy the right ingredients for you.

Holiday Pass
With your personal Holiday Pass you can use all public transport in South Tyrol. Ask for your Holiday Pass immediately when you arrive at Pension Prack.

HSS –Hotel Skipass Service
With the new Hotel Skipass Service the ski pass you are looking for can be purchased easily online under http://www.dolomitisuperski.com/en/ski-pass/purchase-ski-pass/hotel-skipass-service with no additional cost. The ski pass can be paid by credit card.
We will get a code by e-mail, collect the ski pass from the point of sale and deliver it to you upon arrival.

Internet
Wi-Fi is available in the whole house and also in our apartments.

Newspaper service
You’re used to read every day your favourite newspaper and you wish to do it also on holiday? No sweat – if you communicate it to us at arrival we will get it daily for you.

Parking & Garage
The outside parking is for free. If you desire to reserve a garage place, please book it in advance. Cost starting in winter 19/20: 5.00 € per day.

Payment conditions
On departure day your bill can be paid in cash (max. 2.999,99 €), by EC card (bancomat) or credit card (VISA or Mastercard). Be advised that we don’t accept cheques.

Attention: Bank transfers can only be invoiced (on departure) if they have been made at least 10 days before arrival!

Public transport
50 metres from our house there is a bus stop. The bus brings you to the centre of Brunico/Bruneck, to the train station or to the bus station. With your holiday pass you can use bus and train for free.

Cancellation policy

Cancellations up to 31 days prior to arrival are free of charge.
Cancellation of a reservation 30 to 15 days prior to the arrival date incurs a cancellation fee of 40% of the booked services.
Cancellation of a reservation 14 to 8 days prior to the arrival date incurs a cancellation fee of 60% of the booked services.
Cancellation of a reservation within 7 days of the arrival date incurs a penalty of 70% of the booked services.
In the event of early departure, late arrival or no-show, cancellation charges of 70% of the amount paid for the days booked and not used will be charged.

Ski shuttle in winter
Our private ski shuttle in winter drives you daily to the funiculars of Plan de Corones/Kronplatz. It runs in the morning from 8 a.m. to 10a.m. nonstop. In the afternoon we have regular times: from 3.30 p.m. to 5 p.m. every half an hour.

Smoking
All our rooms are no-smoking rooms and smoking is absolutely forbidden in the whole building. With pleasure you can smoke on the terrace, the garden or at the balcony of your room.
Cleaning costs are charged for in-room smoking

Tourist tax (from 14 years)
The tourist tax amounts to 2,10 € per person per day and is not included in the prices listed on this website.

Travel/Cancellation insurance
Before you embark on a journey, something can happen. With our cancellation insurance you are insured economically. According to EEC standards, a late departure, the cancellation or interruption of your stay, could make the penalties arise at your coast. To avoid these costs, we recommend you the “Europäische Reiseversicherung” insurance against cancellation. Calculate the premium and reserve... more

Wellness area
Our small wellness area consist of a Finnish sauna, an infrared cabin “Luis Trenker”, a relaxation area and solarium for a small charge. The wellness area will be opened only on request from 3.30 p.m.

Wheelchairs
Two of our Comfort rooms are suitable for wheelchairs.